Fees FAQ

Please see our Fee Section here: London Fees Aberdeen Fees
A standard GP appointment is for up to 30 minutes; should the consultation exceed this length the fee will increase in 15 min charge increments in line with our fees advertised above. Any procedures, tests or investigations are charged separately. Costs will vary in line with what is required and a quote can be obtained at the appointment. We may be able to offer an estimate of such charges prior to the consultation.
Results will be emailed to you by admin staff. In order to obtain an interpretation and advice on future course of action, you may book a follow up appointment (whether 15 min or a standard 30 min appointment) and the usual charges will apply. Alternatively, you may choose to have interpretation and advice emailed to you or discussed over the telephone with the doctor. Please see our fee section above for further information.
If your ROC GP prescribes medication during the consultation this is included in the consultation fee If you require a prescription outside of the consultation, this will be charged at a fee of £50. If you require a prescription for an issue for which you have not been assessed by your GP, you may be required to book in for a 15-minute consultation to discuss this. This will incur a standard 15-minute consultation fee, inclusive of the prescription.
If it’s recommended that you require further treatment, our GPs will be able to offer you the best advice and options available. Referrals can be discussed with our GP’s during your initial consultation, follow up consultation or via email/telephone correspondence (as per the above). Referral letters incur a charge of £50.
On some occasions our GPs will be able to arrange to visit you outside of the clinic, either at your home or place of work depending on what is required. The cost of the visit will depend on the time taken to complete the consultation inclusive of any travel time to and from the requested location.
ROC Clinic offers a chaperone service (someone to be with you) for all intimate examinations. Please speak to a member of staff if you would like a chaperone during your appointment.
Many international policies and some American policies will cover GP and primary care appointments. Unfortunately, however, most UK insurance policies will not cover general practice or primary care services. You are advised to check your individual level of cover with your insurer before booking an appointment. For some insurance companies we will be happy to bill to them directly for your treatment. For other companies and plans we will ask that you pay the bill on the day of your appointment and claim back from your insurance company. Please check with us in advance of your appointment whether we are able to bill to your insurers directly, and we will let you know what we need from you in order to do so. If you are an expat living in the UK and unsure how to best navigate our healthcare system, you can find our Expat’s Guide to Healthcare in the UK here.
Though all of our clinicians would prefer to consult with patients face-to-face to ensure best quality of care, we appreciate that sometimes this is not an option. For most of our clinicians we are able to offer telephone or Skype consultations. Please check with a member of staff if this is available for your required service.
At present we do not offer an out-of-hours service at ROC. If you are in need of an urgent appointment out of hours, we would advise that you visit your local A&E department or primary care facility. Please click here for further information about our VIP service.
We understand that there are times when a patient cannot make an appointment due to emergencies or urgent obligations, however, please note that we apply a strict 24 HOUR CANCELLATION POLICY on all appointments. You will be charged a cancellation fee in accordance with the appointment booked if you cancel your appointment with less than 24 hours notice (Mon-Fri, excluding closure days). If you fail to attend, you will be charged the full appointment fee. Insured patients are liable themselves for these fees.
We accept payment by cash and all major credit and debit cards other than American Express. Unfortunately we do not accept cheques at the present time. All payments are due at the time of consultation. If you are booked in for a phone/Skype consultation, for some specialist consultations we will ask for you to settle the bill in advance. At other times, we will take payment over the phone at the end of your phone consultation with the GP.
We welcome all feedback at ROC as a way to ensure best practice standards. If there comes a time when we have failed to meet your expectations and you wish to make a formal complaint, this will need to be addressed in writing to the Practice Manager and we will follow our internal Complaints Procedure. You may find a copy of our Complaints Procedure here.
Yes, the building offers disabled access. Please ask for further details upon booking your appointment and do let us know in advance if you will require disabled access.
ROC can organise a translator for your appointment if you feel that you will require one. This will be at an extra fee, and we require advance notice in order to organise this for you. Please do ask for further information upon booking.